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Terms

N.B in the interests of safety,

Please DO NOT bring your own Iron or heating equipment as these are provided at no extra charge along with TV's, Kettles, Hair dryers.

 

Conditions of booking

All accommodation is offered subject to availability at the time of receipt of deposit and the tariffs according to Season. A deposit of the first night stay is required to confirm the booking. All deposits are non-refundable. In the event of cancellation, the person whose signature appears on the booking form will be liable to pay for the cost of the deposit as per the reservation and if cancelled within 7 days of arrival then the total cost of the booking is payable.

Rooms are available from 2pm on the day of arrival and should be vacated by 10:30am latest including cars on the car park on the day of departure.


Breakfast is at 8:45am - 9:30am and no allowance can be made for breakfast not taken.

Only paying guests of the haven Guest House are allowed on the premises.  Anyone who ignores this will incur a 40.00 additional charge and the person who has made the booking will be responsible for making sure their party adhere to this rule, as the charge will be made to them. 

Only families are allowed to book our family rooms.  The family rooms are not for all adults.  If the rooms are booked by adults only then we have the right to cancel the booking with NO refund given or additonal charges will apply so please make sure you check first before booking, especially online. We do not take single sex groups.

 

Our 5% quote "haven" discount can only be applied when booking a minimum of a two night stay and cannot be used in conjunction with any other offer.

 

We are a no smoking establishment, if this is ignored charges will be forced and the person who booked will be liable for these charges. We also ask for no take away foods to be bought back to the guesthouse. If a child or adult has an accident during the night and wets the bed we ask you inform us straight away so we can get the sheets cleaned. If we are not informed straight away this may cause damage to the mattress protectors and the mattress itself which will incur charges. 

 

Whilst we hope you enjoy your stay, it is a term of condition that guests conduct themselves in a fair and reasonable manner. The proprietors reserve the right to terminate any contract should the conduct of any person who is a part of the contract cause any detriment to the well-being or comfort of other guests.

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